30-Day Returns
At JacobNora AUS we stand behind your satisfaction, that is why we offer a 30-day return or exchange policy if you’re not satisfied with your order for any reason. Whether it’s a sizing issue, a change of mind, or it just wasn’t quite what you expected, we’re here to make things right. Simply reach out within 30 days of receiving your order, and we’ll help guide you through the return or exchange process.
You May Also like
View all
We are here to answer your questions
Frequently Asked
Questions
When will my order arrive?
We ship within 1–3 business days. Delivery within Australia typically takes 6–12 business days. A tracking link will be sent via email after dispatch.
Do you offer free shipping?
Yes, we offer free standard shipping on every order. No minimum purchase required.
Can I return an item?
Absolutely. You can return any unused items within 30 days. Just contact our team with your order number.
What sizing do you use?
We follow AU standard sizing. Each product page includes a sizing guide. Reach out if you’re unsure and we’ll help you find the perfect fit.
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay.
Still have a question?
Email us at support@jacobnora-aus.com — we’ll respond within 24–48 hours (Mon–Fri).