Refund policy

Key Information:

  • 30 day return window
  • 14 days for refund processing
  • no restocking fees
  • customer pays return shipping costs
  • exchanges are accepted

Returns info

If you are not entirely happy with your purchase, you can return your item/s within 30 days of delivery for a full refund of the original payment. There is no restocking fee, but we ask you to pay the return shipping costs.

Your item must be in the same condition that you received it, unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

Returns requested past the 30 day return window are not accepted. Returns are subject to our Terms of service.

How to return the goods?

To start a return, you can contact us at info.jacobnora.aus@gmail.com where we provide you exact information.

Refunds

Once we receive your package, we will inspect it and determine whether it complies with the item conditions stated above. If it does, we will notify you via email. After that, it takes up to 14 days to process the return and refund you. Refunds are made to the original payment method.

Cancellations

If you change your mind, you may cancel your order. You can do this only before it is dispatched (which usually takes us 1 business day). Reach out to info.jacobnora.aus@gmail.com and we'll make it happen.

If you are too late and the package is already on its way, you may still return it using the standard return rules described below.

Damaged package?

If your package arrives damaged, please immediately take a photo as evidence of the package and its contents. Then send it to info.jacobnora.aus@gmail.com along with your order number so that our customer support team can find a solution for you.

Exchanges

You can exchange your new order with us within 30 days of delivery. Contact us at info.jacobnora.aus@gmail.com with the details. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging to be eligible for an exchange. You’ll also need the receipt or proof of purchase. Exchanges requested past the 30 day return window are not accepted.

Contact:
Email: info.jacobnora.aus@gmail.com
Phone: +61485989230

Address:
JacobNora AUS by Jelle Ecom
Timberwolfstraat 32
Standdaarbuiten 4758 AK
Netherlands

Business Number: 96499532
D-U-N-S Number: 473369359

Business Hours: Monday - Friday 10:00 a.m. - 7:00 p.m AEST