FAQ'S
Welcome to Help Hub.
Here to make your shopping experience smooth.
Whether you're wondering about shipping, sizing, returns or something else, we’ve got you.
SHIPPING & DELIVERY
How long does shipping take?
All orders are dispatched within 1–3 business days.
Once shipped, delivery across Australia typically takes 3–7 business days, depending on your location.
Do I get tracking with my order?
Yes every order comes with a tracking number delivered via email once it's been dispatched.
You can also track yours anytime here: Track My Order
Do you offer free shipping?
Absolutely! We offer free standard shipping Australia-wide on all orders.
RETURNS & EXCHANGES
What if I change my mind or the item doesn’t fit?
No stress, we get it!
You can return your item(s) within 30 days of delivery as long as they’re:
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Unworn & unwashed
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In original condition and packaging
How do I start a return?
Simply send us an email with your order number and reason for return. We’ll reply with step-by-step return instructions and the return address.
Do you offer exchanges?
Exchanges are available based on stock. If your needed size is available, we're happy to swap it; otherwise, we’ll offer you a credit or refund once the item is returned.
Who pays for return shipping?
Return postage is at your expense. We recommend using tracked shipping to ensure your parcel arrives safely.
We do not accept responsibility for return parcels lost in transit.
View full details here: Return & Refunds Policy
ORDERS & PAYMENT
Which payment options do you accept?
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Visa / Mastercard / American Express
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Google Pay
All payments are 100% secure and encrypted.
Can I cancel or change my order?
Yes, if your order hasn’t shipped yet, we’re happy to update or cancel it.
Email us ASAP.
I placed my order but haven’t received a confirmation. What should I do?
Sometimes it lands in your spam or promotions folder, double check there.
Still missing?
Just email us and we’ll resend it.
SIZING & STYLE
Do your pieces run true to size?
Yes! All our styles follow standard Australian sizing. Each product page includes a Size Guide to help you find the perfect fit.
Still unsure which size to pick?
Reach out anytime, we’re happy to help with sizing advice.
What size is the model wearing?
Model details (e.g., height & size worn) are listed on each applicable product page to make your choice easier.