FAQ

What is the order cut-off time?
Orders must be placed before 12 pm AEST to be processed the same day.

How long does it take to process an order?
Order handling time is 1-3 business days.

Do you offer free shipping?
Yes, we offer free shipping on all orders within Australia.

Where can I track my order?
You will receive a shipping confirmation email with a tracking information and your tracking number once your order ships.

What is your return policy?
You can return your items within 30 days of delivery for a full refund.

Do you charge restocking fees?
No, we do not charge restocking fees.

Contact:
Email: support@jacobnora-aus.com
Phone: +61899049134

Address:
JacobNora AUS by HOPE E-COMMERCE ENTERPRISES PTY LTD
Level 18, 324 Queen Street, Brisbane City, QLD, 4000, Australia

ABN: 70 676 125 732

Business Hours: Monday - Friday 10:00 a.m. - 7:00 p.m AEST