Shipping policy
Key info:
- Order cut off time: 12 pm AEST
- Order handling time: 1-3 business days
- Order transit time: 3-7 business days
- Free Shipping
Shipping process
When you place your order, we celebrate a bit and we quickly start working on the dispatch. You will also receive a neat confirmation email with details of your order.
We generally dispatch orders within 1-3 business days and then it takes them 3-7 business days in transit until they arrive to you.
Once the order is dispatched, we will send you another confirmation email and it will also contain your personal tracking code - we don't want our package to get misplaced, do we?
Delayed orders
If the maximum time for processing and shipping the order has expired and your order still hasn't arrived, don't panic. Please allow up to 2 additional business days and remember to use your tracking code. If your package has still not arrived by then, please contact us with your order number.
Damaged package?
If your package arrives damaged, please immediately take a photo as evidence of the package and its contents. Then send it to info.jacobnora.aus@gmail.com along with your order number so that our customer support team can find a solution for you.
Cancellations
If you change your mind, you may cancel your order. You can do this only before it is dispatched. Reach out to info.jacobnora.aus@gmail.com and we'll make it happen.
Contact:
Email: info.jacobnora.aus@gmail.com
Phone: +61485989230
Address:
JacobNora AUS by Jelle Ecom
Timberwolfstraat 32
Standdaarbuiten 4758 AK
Netherlands
Business Number: 96499532
D-U-N-S Number: 473369359
Business Hours: Monday - Friday 10:00 a.m. - 7:00 p.m AEST